At VANRISE SOLUTIONS SAL (Offshore) (hereinafter referred to as the “Company” or “VANRISE”), we maintain a steadfast commitment to operating at the highest standards of corporate conduct. We firmly believe that conducting our business with unwavering ethics is crucial for our long-term success. Ethics, integrity, and honesty serve as the cornerstones upon which we build our reputation and competitive excellence.
This Code aims to establish the ethical and conduct principles we adopt at Vanrise. The key objectives of this Code are to promote:
Vanrise complies with all applicable laws and regulations, including without limitations those relating to the areas listed below:
2.1. Anti-Bribery and Anti-Corruption
We do not engage in fraudulent activities, extortion, or any form of bribery. We do not conduct any offering, paying, requesting, or accepting bribes in any aspect of our business operations.
2.2. Human Rights
We uphold and respect internationally recognized human rights standards.
2.3. Social Security
We adhere to laws concerning employees’ old-age benefits, minimum wages, social security payments, and relevant regulations for the welfare of our employees.
We conduct our business ethically and with integrity. The following are ethical principles and requirements, among others, that we follow:
3.1. Business Integrity
We do not engage in corruption, extortion, or embezzlement. We neither offer nor accept bribes or unlawful incentives in our business dealings. Furthermore, we do not offer gifts or personal benefits to external entities, even in gratitude for previous services rendered.
3.2. Fair Competition
We conduct our business in accordance with principles of fair competition and comply with all applicable anti-trust laws.
3.3. Privacy and Intellectual Property
We protect confidential information and respect the valid intellectual property rights of our employees and business partners.
3.4. Reporting Concerns
We establish mechanisms for employees to report concerns or potentially unlawful activities confidentially. We are obligated to investigate and take corrective action when necessary.
3.5. Non-involvement in Politics
We refrain from engaging in political activities that may interfere with our business relationships with our clients and partners.
3.6. Customer Protection Principles
We adhere to the following principles when dealing with our business partners and clients:
We protect the human rights of our employees and treat them with dignity and respect. This includes:
4.1. Child Labour Avoidance
Child labour is strictly prohibited at Vanrise in accordance with ILO core labour standards and United Nations Global Compact principles.
4.2. Freely Chosen Employment
We do not tolerate slavery, servitude, forced or compulsory labour, or human trafficking. Bonded, indentured, or involuntary prison labour is unacceptable.
4.3. Diversity and Inclusion
We ensure equal treatment for all employees, regardless of irrelevant characteristics such as race, gender, age, or disability. Discrimination and harassment are not tolerated.
4.4. Fair Treatment
We provide a workplace free from harsh and inhumane treatment, harassment, corporal punishment, or other forms of abuse. We do not allow for any unfair termination of employment.
4.5. Working Hours, Wages, and Benefits
Working hours and compensation for employees comply with applicable laws and ensure a standard of living that is adequate. There are no deductions from wages as disciplinary measures. We offer training and educational opportunities to our employees.
4.6. Freedom of Association
We respect employees’ rights to associate freely, join labour unions, seek representation, and engage in collective bargaining, as allowed by local laws.
We provide a safe, healthy working environment and operate in an environmentally responsible manner. We integrate quality into our processes as follows:
5.1. Quality Requirements
We adopt recognized quality standards for goods and services provided by VANRISE.
5.2. Health, Safety, Environmental, and Quality Regulations
We comply with relevant health, safety, environmental, and quality regulations, including permits and licenses.
5.3. Product Safety
We provide safety information on hazardous substances when necessary.
5.4. Emergency Preparedness and Risk Management
We identify and minimize workplace risks, establish emergency response procedures, and provide training to protect employees.
5.5. Waste and Emissions
We manage waste, air emissions, and wastewater to prevent adverse effects on human health and the environment.
5.6. Resource Conservation and Climate Protection
We use natural resources economically, reduce environmental impacts, and develop climate-friendly products and processes.
5.7. Security
We maintain security throughout our internal processes to prevent unauthorized access and potential harm.
We have the required management systems that ensure compliance with laws and continuous improvement as follows:
6.1. Legal and Other Requirements
We comply with applicable laws, regulations, agreements, and recognized standards.
6.2. Communication of Sustainability Criteria
We communicate the principles of this Code to our clients and partners.
6.3. Commitment and Accountability
We allocate appropriate resources to meet the expectations set forth in this Code.
6.4. Risk Management
We identify, assess, and manage risks across all areas covered by this Code and applicable legal requirements.
6.5. Documentation
We maintain documentation demonstrating our adherence to the principles and values outlined in this Code.
6.6. Training and Competency
We provide periodic, documented training for all employees and relevant stakeholders covering anti-corruption, ethical business conduct, data protection, and other compliance topics relevant to our operations.
6.7. Continuous Improvement
We encourage to continuously enhance our sustainability performance through appropriate measures.
At Vanrise, we are committed to delivering high-quality products and services to our clients. To ensure quality, reliability, and compliance, we adhere to the following:
7.1. Resource Availability
We have the necessary resources available for effective product planning, development, testing, and delivery.
7.2. Change Control System
We adopt a change control system that reacts to changes in a timely and accurate manner.
7.3. Documented Quality Management Process
We document quality management processes that include continual quality system development to maintain consistent quality standards.
7.4. Key Performance Indicators (KPIs)
We keep tracking our own performance based on Key Performance Indicators (KPIs) set in our Quality Management system to ensure ongoing improvement.
7.5. Supply Chain Quality Control
We maintain process, product, and service capabilities to fulfil our clients’ requirements throughout the entire service/product delivery process.
7.6. Root Cause Analysis
We perform effective root cause analysis and take corrective and preventive actions in the event of quality issues.
7.7. Notification of Non-Conformance
We notify our clients promptly of any potential or actual non-conformance in the products supplied that may affect their form, fit, function, quality, reliability, safety, delivery, service, or compliance with regulatory and statutory requirements.
7.8. Accountability
We accept responsibility and accountability for the impact of poor product quality on our clients.
7.9. Compliance Obligations
We comply with all our obligations towards our clients, including, but not limited to, recognized and certified Quality Management System (QMS), Customer Specific Requirements (CSR), and warranties.
We respect and protect our clients’ and partners’ intellectual property rights, including patents, trademarks, copyrights, and proprietary technologies. Unauthorized use or disclosure of the intellectual property is strictly prohibited.
We maintain strict confidentiality regarding any sensitive information, trade secrets, or proprietary data provided by the client or partner.
We adhere to agreed-upon SLAs for the delivery of telecom solutions and services. Any deviations from SLAs are promptly communicated to the client with a plan for resolution.
We have robust business continuity and disaster recovery plans to ensure the uninterrupted availability of our services. These plans are regularly tested and updated.
We adhere to all regulatory requirements applicable to telecom solutions, including compliance with licensing, data protection, and telecommunications laws. Any changes in regulatory requirements are promptly communicated.
We maintain transparent and ethical relationships with our vendors, ensuring that they adhere to similar standards of conduct. Any potential conflicts of interest should be disclosed.
We have appropriate liability insurance in place and are willing to indemnify clients and partners against any claims arising from our products or services.
We maintain robust cybersecurity measures to protect against data breaches and cyberthreats. Any security incidents are reported promptly.
We refrain from engaging in anti-competitive practices that could harm the client, partner or the telecom industry as a whole. This includes not participating in bid-rigging, price-fixing, or other anti-competitive behaviours.
We accept to provide the client with standard audit and monitoring reports to ensure compliance with this Code of Conduct and other contractual agreements.
Provisions should outline the process for termination of the client/partner relationship, including data transition, intellectual property transfer, and the return of assets when applicable.
We foster ethical leadership within our Company, promoting a culture of integrity and ethical conduct among our employees.
Combat Fraud